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FAQs

SAVA Health Supplies

Why should I shop with SAVA Health Supplies?

Our mission is to break the mold of the healthcare industry by providing high-quality, affordable health products and the resources you need to take charge of your well-being—all without breaking the bank! Plus, with every purchase, a portion of sales goes to charity, so you’re not just taking care of yourself—you’re helping others in need, too.

What is SAVA Health Supplies’ commitment to charity?

Giving back is at the heart of what we do. A portion of every sale goes to charity, and the best part? You help us choose where it goes! Each year, we hold a poll where our customers vote on the cause they care about most.

But we don’t stop there. The SAVA team actively volunteers and donates essential medical supplies to non-profits and hospitals, ensuring that those in need have access to the care they deserve. When you shop with us, you're not just investing in your health—you’re making a real difference in someone else’s life.

Do You Have a Physical Location?

Nope! We’re 100% online, which means we can keep costs low and pass the savings on to you. Plus, you can shop anytime, anywhere—no lines, no hassle, just fast and convenient service delivered straight to your door!

Products

How do I know which vitamins or supplements I actually need?

The right vitamins and supplements depend on your diet, lifestyle, and health needs. If you're unsure, start with the basics—multivitamins, immune support, or targeted nutrients like Vitamin D or B12. Always check product descriptions and consult a doctor if needed. We're here to help!

Can I take multiple supplements together?

Some supplements work well together, while others should be taken separately. For example, Vitamin D helps your body absorb Calcium, but too much Zinc can interfere with Copper absorption. Always check labels for dosage recommendations. Need guidance? Our on-staff pharmacist is happy to help! Feel free to reach out with any questions.

Shipping

What countries do you ship to?

Right now, we ship only within the U.S., but we’re working on expanding internationally soon! Stay tuned for updates, and if there’s a specific country you’d like us to ship to, let us know—we love hearing from our customers!

How long does shipping take?

Shipping typically takes anywhere from 3-7 business days within the U.S., depending on your location and the shipping method you choose. We work hard to get your order to you as quickly as possible! If you need your items sooner, we offer expedited shipping options at checkout.

Do you offer free shipping?

Yes, we offer free shipping on all orders over $99! It's our way of saying thanks for shopping with us. If your order is under $99, we still offer affordable shipping options to get your products to you quickly!

Can I track my order?

Yes, you can track your order! Once your order is placed, you'll receive an email confirmation with your tracking number so you can easily keep an eye on your package’s journey.

Can I change my order address?

It depends on whether your order has already shipped. If it hasn’t shipped yet, just reach out to us ASAP, and we’ll be happy to update your shipping address for you. If it’s already on its way, unfortunately, we won’t be able to make any changes.

Do you offer expidited shipping?

Yes, we do offer expedited shipping! You can select this option at checkout to get your order to you faster. We want to make sure you get your health supplies as quickly as possible!

Returns & Exchanges

Do you take returns?

Yes, we accept most returns! We have a 30-day return policy for products that are unopened and unused. For more details on if your item is returnable or how to return it, please refer to our full return policy. We want to make sure you're happy with your purchase!

Are there any items that cannot be returend or exchanged?

There are a few items we cannot accept returns or exchanges for. We do not take returns on opened or used products. For health and safety reasons, we also cannot accept returns on vitamins or supplements unless there was a mistake with your order. Please refer to our return policy for more details. If you have any questions, feel free to reach out to us!

What if my order comes in damaged, defective or wrong?

We're sorry if you received a damaged, defective, or incorrect product! If this happens, please contact us right away with your order number and photos of the issue, and we'll make it right. We'll either send you a replacement or issue a refund, depending on the situation. Your satisfaction is our priority!

Will I have to cover the shipping costs?

In most cases, yes, you will need to cover the return shipping costs. However, if the return is due to a mistake on our end, such as a damaged or incorrect item, we'll take care of the return shipping for you. Please check our return policy for more details or contact us if you have any questions!

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below and we'll get back to you as soon as possible